A: We generally ship within 24 hours from the warehouse closest to your location. We have warehouses in EU, the USA, Canada, Australia, and the UK. You can expect delivery within 3-8 days, so you can shop with confidence. For pre-sale items, please refer to the logistics information at the time of placing your order.
A: During the Black Friday period, we had a large volume of orders to fulfill, which may have caused some delays. We apologize for any inconvenience caused. You can track your order on this website (https://www.17track.net/en). If you have any logistics-related issues, please contact us via email as well.
You can seek assistance directly through the "Live Chat" window at the bottom of our website. If our response is delayed, you can also contact us via email at firstname.lastname@example.org, and we will reply to your email as soon as possible.
A: Most products come with free shipping to most areas. However, some remote areas may incur shipping fees if the product needs to be shipped from our warehouse in China.
A: Don't worry, when you purchase multiple products, we sometimes ship them in separate packages. They may have different delivery times, so please be patient as they will eventually arrive at your doorstep. If any package exceeds 15 days and you still haven't received it, please contact us via email, and we will promptly resolve the issue for you.